TICKET_REOPEN_EXPIRED Reopen window has passed

HTTP status

409

Credit

No credit taken

Meaning#

This ticket was closed longer ago than the reopen window allows (see the ticket's reopen_until).

Fix#

Open a new ticket with the old ticket_id in related_ticket_id; the team will see the earlier conversation.

Example response#

{
  "type": "https://checkslip.com/problems/ticket-reopen-expired",
  "title": "Reopen window has passed",
  "status": 409,
  "code": "TICKET_REOPEN_EXPIRED",
  "instance": "01a18600-0000-7000-8000-000000000000"
}